Workplace

OmniDesktop

Reflexes range of telephones

The Alcatel Reflexes phones are easy to use and offer a rich set of features that simplify and empower communications. Alcatel offers a complete range of digital Reflexes telephones. The Reflexes phones are connected by an Alcatel high-speed digital interface at 256 Kbps(3B+D) using standard two-wire telephone cabling a standard Ethernet TCP/IP plug, or a radio link based on DECT technology.

  Wired telephone sets

  • Alcatel Advanced Reflexes
  • Alcatel Premium Reflexes
  • Alcatel Easy Reflexes
  • Alcatel First Reflexes
  • Alcatel Advanced Reflexes IP Phone
  • Alcatel Premium Reflexes IP Phone

Wireless telephone sets (DECT)

  • Alcatel Mobile 100 Reflexes
  • Alcatel Mobile 200 Reflexes
  • Alcatel Mobile 200 Ex Reflexes

Modules adding keys to a telephone set
Alcatel 4090 M: 20 keys
Alcatel 4090 L: 40 keys

Reflexes plugware

Alcatel 4095 AP device Z
Alcatel 4093 ASY asynchronous V.24/CTI
  - communication protocols:
     V.25bis, Haues
  - rate adaption: V.110/V.14   
    E
Alcatel 4097 CBL Cable-Less Device DECT/CTI
Alcatel 4094 ISW device SO/CTI(2B+D)
Alcatel 4091 CTI Interface for PC-based telephony
Alcatel 4098 IP enabler Reflexes phone
  - Ethernet interface 10/100
    Mbps
  - G723.1 & G729.A
    compression algorithms

  - SNMP agent (MIB2)
  - DHCP client
  -10/100 mini LAN switch, for
     PC connection: Ethernet
    10/100 Mbps?RJ 45
    modular jack
  - QoS: RTCP monitoring
     IEEE 802 p/q, Tos,
     DIFFserv
 - AC power pack: 117V/230 V
   - remote power feeding 802.3
     AF(phantom power feeding)

Data adapter
 
Alcatel 4093 ASP/SYX
 Sync./Async. V.24/CTI
    communication protocols: 
V.25 bis, Hayesrate adaptaion: V.110/V.120/V.14 E
Alcatel 4083 Synchronous X21/CTI
    rate adaptation : V.120
Alcatel 4084 IS/ISW: SO/CTI

Reflexes phone extenders
Alcatel 4051/4052 ISDN
Reflexes extenders
       remote connection of Reflexes telephone set
      terminal services

 - compatible with
   Alcatel Advance
   Reflexes
- full access to
   Reflexes services

Data services:

 - remote RS232 or
   Ethernet port for
   PC connection
- dial-up networking
   support
- communication
   services: call on
   demand, dial
   back

Data services:
Asynchronous/synchronous communications
auto adaptation for speed and flow control
automatic passwords or sequences
data server call barring
internal/external menu data session
modem pool
packet communication in ISDN/D-channel
permanent links from 64 Kb/s to 30 x 64 Kb/s
S0 data groups
    - receiving data calls only 
    - sequential or cyclic
       distribution mode

  • overflow on busy on data
           equipment   or other SO data
          group
        - compatibility control
           V.24 inter-working with SO
           terminal

    Telephony enabled PC

    Alcatel 4980 PC telephony application
         call log (history call files)
         call planning
         call related notes

directory pop-up IP client switching
  • dynamic information displayed in tooltip
  • G711 voice coding
  • G723.1 & G729.A compression algorithms
  • Group Ware services
  • Incoming/outgoing call management phone tool bar “Windows Office like”
  • Kit/library for developers (SDK)
  • Manager/assistant
  • Multi-line mode
  • Personal and group phonebook
  • QoS: Diffserv procedure
  • Soft keys
  • Speech on PC , Reflexes set, analogue set or cellular set (user choice)
  • TAPI, MAPI,DDE, OLE.com, LDAP
  • Twinset compliant
  • Universal call-by-name (LDAP)
  • Visual mailbox

Alcatel 4980 integration with Lotus Notes
     - 4980 in window, toolbar or
         icon mode
     - automatic memo on
        forwarded call
     - automatic personal contact
       creation on incoming call
     - basic Alcatel 4980 telephony
        services directly in Notes
        client (make call,hang-up
        hang-on, transfer,
        conference)
     - call by name in address book
       of Notes
    - call back e-mail sender
    - calls logging view in e-mail
       base
     - call planning in Notes agenda
       base(reminder)

pop-up information in Notes bases on incoming call
- Lotus agenda management
   for 4980 Group Ware(ex.
   Appointment)
Alcatel 4980 integration with Outlook
- 4980 in window, toolbar or
   icon mode
- automatic personal contact
   creation on incoming call
- automatic mail on
   forwarded call
- call back e-mail sender
- basic 4980 telephony
  services directly in Outlook
  toolbar (Make call, hang-up,
  transfer, congerence)
- pop-up info in Outlook
  contacts on incoming call
- telophone call from Outlook
 contacts (TAPI Make Call)

CTI(Computer Telephony Integration)
Alcatel 4961 TAPI Middlewate for PC workstaion
Alcatel TAPI Premium Server: TAPI 2.1 / 3.0

Reflexes phones advancded services

Absence message
Adjustable handset volume
Call-by-name: internal and external user
Centralized phone book, spelling, and syntax corrector
Call-by-name can be used in all communication contexts (direct call, inquiry, and more)
Caller name display
Charging pulse of cost display
Conditional/unconditional differentiated forwarding of multiple directory numbers
Contextual voice prompts
Distinctive ringing according to hierarchical level
Fixed function keys
Hands-free
Headset capability

Help key
Individual customization
Informative icons
Info center services:
-absence message activation/edition
multiple absentee messages by user
interactive guidance with soft keys
language synchronization: display, voice prompt , voice mail
last call and total calls pulse or costs charging display
loudspeaker announcement
multi-line: multi-appearance and multi-numbers
multi-line selective forwarding
multilingual (user choice)
macro commands
message waiting indication
mini-text messages
personal password for consultation of non reply personal calls log
programmable function key
supervision of user/trunk.bundle
twinset multimode

ISDN services
calling line identification presentation /restriction (CLIP/CLIR)
digit by digit dialing mode
end block dialing (digit correction possible)

ISDN identification(CLIP) converted into
name
malicious call identification
storage of unanswered calls with date, time, and callback
sub-addressing
Manager-assistant team
access to manager’s voice message headers from assistant’s telephone
filtering scenario allocation to designated assistant
flexible configuration: multiple manager/assistant team
forwarding of private line
immediate forwarding of manager telephone to assistant activated by manager or assistant
main assistant absence 

notification and overflow assistant
manager-assistant specific on-line text-messaging
manager discreet listening (on filtered lines only)
overflow assistant in case of main assistant absence
private lines
selective filtering (scenarios)

Teamwork configuration

common/exclusive hold
group call pick-up
hunting groups
log-on, log-off
manageable ring indicator
manageable waiting queue
Standard telephone features
911 for US
account code charging
appointment reminder
associate (definition, modification by user)
automatic call-back on busy trunk/bundle/network link
automatic DISA, user authentication by

       - CLIP

       - installation number

      - caller DDI number

broker’s call
call forwarding unconditional on busy/no reply to extension, hunting group, voice mail, operator, paging, etc.
call pick-up
call waiting indication
calling line identification restriction for internal calls
camp on busy telephone/hunting group voice mail
conditional external forwarding (busy or no reply)
conference corner
controlled private call by Pin code and password (optional)
do not disturb
general night service
hunting group (fix head, cyclic, longest idle time, parallel)
immediate forwarding
individual hold

individual directory
internal/external music on hold
internal/external inquiry call
intrusion
last internal/external number redial
local and external call
mastered service
multiple call protection
multi-tenant services:
   - speed dialing numbers per entity
   - calling line identification
   - integrated auto attendant
      services per entity
   - presentation (CLIP) per
      entity
   - greeting message per
      entity
   - music on hold per entity
   - night service per entity

over dialing
personal code modification
priority call
speed dialing
store and redial external number
substitution
three-party conference
transfer in conversation on free/busy telephone
twenty-nine party meet me conference, direct or indirect access
voice prompts on/off per telephone
voice message deposit on forwarded telephone
waiting call
waiting call consultation

Attendant console

abbreviated dialing
activation/deactivation of DND
add-on module
alarm indication
attendant groups
automatic answer
attendant specialization options (individual or group)
busy lamp field
call-by-name in all communication situations
call charge request
centralized or distributed attendant in network

call queuing with indication
call routing depending on class of traffic , DID, company, or called service (entity)
call waiting with indication
called party resources
call pick-up
charging recall service
chained call
choice of system status
conference
creation, cancellation and modification of abbreviated number with name
creation, cancellation and modification of subscribers (name, rights, and more)
discrete call offer by mini-text messages on busy/free Reflexes telephone
directory services Integration
drag & drop with automatic dialing
DTMF over dialing
Large busy lamp field
Flexible attendant routing time out overflow based on caller waiting time
headset capability
hold individual or multiple
create/delete of directory items
internal call name/number displayed
ISDN VIP monitoring
last number redial
line reservation
malicious call identification
manual reservation mode
mini-text messages
multi-tenant services
override on directory number
paging
password
personal call
priority call (internal/external)
receipt and read charging units and costs
record on line on associated entity
status of calls routed to operator
store and number redial
synchronized multi node routing (entity)
time and date displayed
transfer with/without announcement
trunk allotting with barring
universal call by name
VIP telephone monitoring

OmniMessage

Integrated greeting
Personal automated assistant:
    - 4 fix/installation choices per
          menu: waiting, voice mail,
          attendant, integrated
          automatic attendant
    - caller rights per trunk group or
        on ISDN caller identification
    - called party status indication:
       no reply or busy
    - caller and called party rights
        for greeting messages and
       choices per menu
   - different greeting messages
      depending on called and
      called party rights
   - different greeting messages
      depending on states of
       installation and called ID
   - dissuasion voice prompt for
       subscriber calling attendant
   - first DTMF key detection for
      set decade to DTMF switching
   - possibility to cancel attendant
      greeting message if attendant
      console idle and/or busy
   - voice guidance on DDI set
      call on no reply or busy
   - voice guide with DTMF choice
      (one digit)automated
      attendant
   - caller rights per trunk group or
      on ISDN caller identification
   - different access trees
      depending on installation
      states and caller ID
   - listening again the voice
      guide
   - mono language
   - pre-programmed choices on
      time-out
   - routing per entity
   - routed to:
   - set
   - attendant
   - attendant group
   - hunting group
   - abbreviated number
   - voice mail
   - voice guides
   - step by step back function
   - voice guide for information
      with automatic routing
   - voice guide with DTMF
      choice: one digit or directory
      number selection

Voice and fax mail Alcatel 4635

  • automated attendant

  • audiotext service
  • call transfer

  • direct reply on receipt message

  • extended recording, and playback control function

  • fax broadcast , on demand, overflow, store, and forward

  • general distribution lists

  • greeting message according to user status

  • immediate or supercised transfers

  • integration with Microsoft Outlook or Lotus Domino
       - user-friendly
          interface via
          Universal
          Messaging Client
         on PC
       - play a voice
          message
       - view a fax
         message
      - sort a message
      - search a message
      - tag a message
      - archive a message
      - delete a message
      - create a new
         message
      - reply to a message
      - forward a message
      - call the sender
  • message acknowledgement
  • message attributes: urgent , normal, private
  • message notification via light , display, dialing tone, voice prompt, outgoing
  • multi-language
            networking protocols:     
           Octelnet , Amis and VPIM
  • private distribution lists
  • record on line
  • shared mailbox: home, guest and assistant mailbox
  • user-friendly interface on Reflexes telephones via soft keys
  • visual messenger application
       - user-friendly
          interface via
          Universal
          Messaging Client
          on PC
       - personal
          password
       - greeting
          messages
          management
       - personal group
           lists

- voice and fax messages
   reviewing
- addressing voice and fax
  messages per list
- delivery options

Unified massaging Alcatel 4000
integration with Microsoft Exchange and Lotus Domino
        - advanced Text to Speech
             engine (Real speak)
        - administrative reports
        - archived messages
        - compound messages:
             voice, fax and e-mail
        - call back sender via the
             telephone set
        - clean up tool for Exchange
        - corporate fax cover page
             editor
        - deleted message folder
             access
             (Exchange/Outlook)
         - delivery options
         - direct file translation in
              format .tiff
        - event notification tool
        - fax on demand
        - fax status
        - fax restriction tables
        - greeting messages
             management
         - integration with corporate
             portals
         - message forward

         - message waiting indicator
            on telephone set    
          - multilingual application
        - multiple addressing
        - multiple directories
        - pause
        - print to fax
        - public distribution list
        - restriction tables
        - subscribers management
             tool
        - speed message control
        - self enrolment via a touch
             tone telephone set
        - text to speech standard
        - volume control
        - WAP access based on
             Alcatel WAP portal

auto – attendant/audiotext

  • 64 system schedules
  • call holding , creening,announce and confirmation
  • day, night, alternate, busy and internal greeting
  • DTMF use inter-digit timeouts
  • error greeting and action per box
  • holidays for up to 10 years in advance
  • lock touch-tone keys to prevent user error
  • one-key dealing , including the ability to map # and *
  • operator assistance request
  • single auto directory
  • supervised and unsupervised transfer
  • system call handler provides operator boxes, opening line greetings and transaction box functionality

personal web assistant

  • directory change
  • fax delivery message delivery options
  • personal distribution lists
  • password change
  • record/edit
  • set conversation options
  • transfer options change